Returns & Refunds

We want you to be happy with your Georgia Blooms order. If there is an issue with your order, please contact us within 7 days of delivery so we can help make it right.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photos of the product and packaging. We will work with you to provide a replacement, refund, or other appropriate solution.

Returns

Unused, non-custom items may be eligible for return within 14 days of delivery.

Items must be returned in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged or was sent incorrectly.

Original shipping charges are non-refundable.

Custom & Made-to-Order Items

Custom, personalized, or specially made products are not eligible for return or exchange unless they arrive damaged or defective.

Silk Floral Products

Because many of our silk floral products are handmade and may include natural variations in arrangement, slight differences from product photos are normal and are not considered defects.

How to Start a Return

Please contact us at cjh@georgia-blooms.com with your order number and a brief description of the issue before sending any items back.

Returns sent without prior authorization may not be accepted.